Return / Refund Policy

Cakumi provides digital services and Resonance credits rather than physical goods. Resonance is the service credit used for AI chats in the Cakumi App and never expires after purchase. The following policy applies to purchases made through the Cakumi service.

Refund Eligibility

You may request a refund within 14 days after the payment date if the purchased Resonance or digital entitlement has not been used. Refunds are not available for Resonance already consumed, except where a duplicate charge or a confirmed service delivery failure occurred.

How to Request a Refund

Email cakumiiiiiai@gmail.com with the account email, transaction reference, payment date, and reason for the request. We may ask for reasonable information needed to verify the transaction.

Processing and Arrival Time

We will review and respond to a refund request within 48 hours. Once approved, the refund will be sent through the original payment method within 7 to 15 business days, subject to the processing time of the bank or payment provider.

If the original payment method cannot receive the refund, we will contact you to arrange an available lawful alternative.

Service Issues

If a confirmed payment does not deliver the purchased entitlement, contact us before requesting a refund. We will first investigate the delivery issue and either restore the entitlement or process an eligible refund.